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    How do I return or exchange an item?

    If you are in need of an exchange or return, please contact hello@kyndculture.com first to confirm the appropriate action to take.

    Our policy lasts 30 days. If 30 days have gone by since the original purchase date, unfortunately, we cannot offer you a return or exchange. Exchanges for a new size can be made once upon request. Returns or refunds can only be issued if you received wrong or damaged items. 

    To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. Please contact us (email: hello@kyndculture.com) for instruction on how to begin your refund or exchange. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

    All orders of sale items are final.

     

    Do you offer refunds?

    Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at, hello@kyndculture.com. We will immediately issue you a refund within 1 to 2 business days. 

     

    My shirt doesn't fit. Can I exchange it for a new size?

    No problem! If you need a new size, contact us at hello@kyndculture.com. Our policy lasts 30 days. If 30 days have gone by since the original purchase date, unfortunately, we cannot offer you an exchange. Exchanges for a new size can be made once upon request.

    To be eligible for an exchange, your item must be unused and in the same condition that you received it. Please contact us (email: hello@kyndculture.com) for instructions on how to begin your exchange.

     

    My order never arrived! What should I do? 

    If you see a "delivery exception" on your tracking code or if you think your order has not arrived, don't stress! Your local post office may be behind on shipments. Allow 1 to 3 days to pass beyond the expected delivery date. If your order still has not shown up at your door, contact your local post office. They should be able to trace your order. If neither of those options work, contact us via Facebook messenger or email hello@kyndculture.com and we will find out what happened and correct the situation for you.

     

    I received a defective shirt.

    We're so sorry to hear that! Send us pictures to verify the problem and notify us as soon as possible at hello@kyndculture.com. We will send you a new shirt(s) at no cost to you!